works alongside Housecall Pro
AI receptionist for Housecall Pro shops
VantaWeb works alongside Housecall Pro. Anna answers the phone, captures the caller's details and notifies you, and you add the job in Housecall Pro. VantaWeb has no Housecall Pro connection today and no access to your account or schedule.
TL;DR
Anna answers inbound calls for owner-operators and small crews (1-15 staff) in HVAC, plumbing, electrical, cleaning, landscaping and handyman trades, collects the caller's name, number, address, service needed and urgency, and emails you a summary. Everything is also recorded in your VantaWeb dashboard.
She can book an appointment to a Google Calendar you connect, or VantaWeb's built-in scheduling if you don't use a calendar app, and can transfer a true emergency to a number you choose. She does not write into Housecall Pro, so adding the job there is the one manual step.
VantaWeb is pay per use: voice by the minute, texts by the segment and website chat by the message, with no plans and no overages. VantaWeb is not a Housecall Pro partner and is not a certified Housecall Pro app.
Why Housecall Pro shops miss calls
The typical Housecall Pro user is small: an owner who is also the technician and the dispatcher. You cannot answer the phone mid-job or while driving, and a caller who reaches voicemail usually calls the next company. A 2016 monitoring study of 85 small businesses found 62% of calls were not answered by a person (411 Locals), and the lost jobs never show up in Housecall Pro, because they never reached it.
An AI receptionist is meant to close that gap by answering calls you cannot. It does not replace the software you run the business on.
How it works alongside Housecall Pro today
- The caller dials your number. You forward your business line, or a number VantaWeb provisions, to Anna.
- Anna qualifies the call. She asks the intake questions you configured for your service types: name, address, what is wrong, how urgent.
- Anna books or captures. If you connected a Google Calendar or set up VantaWeb's built-in scheduling, she can book an appointment there and the caller gets a confirmation email. Otherwise the request is captured as a lead.
- You are notified. You get an emailed summary at the address our team sets up with you during onboarding, and the call is recorded in your VantaWeb dashboard. A true emergency can be transferred to your mobile.
- You add the job in Housecall Pro. You copy the details across when you are back at your desk or phone. VantaWeb does not do this step for you.
What VantaWeb does not do
VantaWeb has no access to your Housecall Pro account, customer records, schedule or billing, so nothing is created or changed there. It does not send text messages to your callers.
Three scenarios
Solo plumber on a job site
It is 10:45 on a Thursday and you are mid-repair, hands dirty, customer present. The phone rings and goes to voicemail, and the caller moves on to the next number in her search results. With VantaWeb, Anna answers, asks what is wrong, where the job is and how urgent it is, and emails you the details. You read them between jobs and add the job in Housecall Pro.
Two-person HVAC team in a heat wave
Both techs are in the field and calls triple. Anna answers the overflow, separates cooling emergencies from routine maintenance and quote requests using the urgency rules you set, and can warm-transfer a true emergency to your mobile. The rest arrive as emailed summaries you work through in the evening.
Cleaning company on a Sunday evening
Sunday evening is when people remember to book a cleaner, and nobody is staffed. Anna collects square footage, bedrooms and bathrooms, frequency and preferred day, and emails the request to you. You send the quote from Housecall Pro on Monday morning.
What VantaWeb costs
VantaWeb is pay per use: voice by the minute, texts by the segment and website chat by the message, with no plans and no overages. See the full pricing page.
Setup
There is nothing to connect on the Housecall Pro side. Setup is configuring Anna for your service types, service area, hours and urgency rules, choosing where notifications go, optionally connecting a calendar, and running test calls. Your go-live date is confirmed during onboarding. Book a demo to scope it.
Frequently asked questions
Does VantaWeb integrate with Housecall Pro?
No. VantaWeb does not read from or write to Housecall Pro today, and it is not a Housecall Pro partner or certified app. Anna answers the call, captures the details and notifies you; you add the job in Housecall Pro yourself.
Does the AI add jobs to my Housecall Pro schedule?
No. Anna can book to a Google Calendar you connect, or VantaWeb's built-in scheduling if you don't use a calendar app. She cannot see or change your Housecall Pro schedule.
What does VantaWeb cost for Housecall Pro users?
VantaWeb is pay per use: voice by the minute, texts by the segment and website chat by the message, with no plans and no overages. See the pricing page for the full list.
Does VantaWeb replace Housecall Pro online booking?
No. Customers who book through Housecall Pro online booking continue to do so. Anna only handles the phone, and nothing she does touches that flow.
Can the AI transfer urgent calls to me?
Yes, for the emergencies you define, such as no heat or active flooding: Anna makes a cold transfer to the number you choose, with no qualifying questions first. A gas smell, carbon monoxide alarm, fire or smoke is different: Anna gives the 911 line (get everyone out of the building and call 911 from outside) and does not transfer the call. If a transfer fails, she says she could not reach anyone, tells the caller to call 911 if anyone is in danger, and offers to take a message for the team.
How long does setup take?
Setup is configuring Anna for your service types, service area, hours and urgency rules, then test calls. Your go-live date is confirmed during onboarding. There is no connection to authorize because VantaWeb does not connect to Housecall Pro.
Book a demo.
A VantaWeb team member walks you through how Anna handles your calls and scopes the setup for your trade.