works alongside Square Appointments
AI receptionist for Square Appointments businesses
VantaWeb works alongside Square Appointments. Anna answers the phone, captures the caller's details and notifies you, and you add the booking in Square Appointments. VantaWeb has no Square Appointments connection today and no access to your account or schedule.
TL;DR
Anna answers inbound calls for salons, barbershops, studios and other small appointment-based businesses, collects the caller's name, number, the service wanted and the preferred time, and emails you a summary. Everything is also recorded in your VantaWeb dashboard.
She can book an appointment to a Google Calendar you connect, or VantaWeb's built-in scheduling if you don't use a calendar app, and can transfer a call to a number you choose. She does not write into Square Appointments, so adding the booking there is the one manual step.
VantaWeb is pay per use: voice by the minute, texts by the segment and website chat by the message, with no plans and no overages. VantaWeb is not a Square Appointments partner and is not a certified Square Appointments app.
Why Square Appointments shops miss calls
The typical Square Appointments business is small: the owner is also the stylist, barber or instructor and cannot answer the phone mid-appointment, and a caller who reaches voicemail usually calls the next business. A 2016 monitoring study of 85 small businesses found 62% of calls were not answered by a person (411 Locals), and the lost jobs never show up in Square Appointments, because they never reached it.
An AI receptionist is meant to close that gap by answering calls you cannot. It does not replace the software you run the business on.
How it works alongside Square Appointments today
- The caller dials your number. You forward your business line, or a number VantaWeb provisions, to Anna.
- Anna qualifies the call. She asks the questions you configured for your services: name, number, the service wanted and the preferred time.
- Anna books or captures. If you connected a Google Calendar or set up VantaWeb's built-in scheduling, she can book an appointment there and the caller gets a confirmation email. Otherwise the request is captured as a lead.
- You are notified. You get an emailed summary at the address our team sets up with you during onboarding, and the call is recorded in your VantaWeb dashboard. A call can also be transferred to your mobile.
- You add the booking in Square Appointments. You copy the details across when you are back at your desk or phone. VantaWeb does not do this step for you.
What VantaWeb does not do
VantaWeb has no access to your Square Appointments account, customer records, schedule or billing, so nothing is created or changed there. It does not send text messages to your callers.
Three scenarios
One-chair barbershop
The barber is mid-cut and the phone rings. Anna answers, asks which service the caller wants and when, and emails you the request. You confirm the slot in Square Appointments between clients.
Salon with several stylists
New clients ask for a specific stylist and a color service. Anna captures the stylist preference, the service and the preferred times, and can book to a Google Calendar you connect, or VantaWeb's built-in scheduling if you don't use a calendar app. Your front desk enters the booking in Square Appointments.
Studio after hours
Calls arrive in the evening when the studio is closed. Anna captures the request and emails it to the manager, who replies and books it in Square Appointments the next morning.
What VantaWeb costs
VantaWeb is pay per use: voice by the minute, texts by the segment and website chat by the message, with no plans and no overages. See the full pricing page.
Setup
There is nothing to connect on the Square Appointments side. Setup is configuring Anna for your services, providers, hours and rules, choosing where notifications go, optionally connecting a calendar, and running test calls. Your go-live date is confirmed during onboarding. Book a demo to scope it.
Frequently asked questions
Does VantaWeb integrate with Square Appointments?
No. VantaWeb does not read from or write to Square Appointments today, and it is not a Square Appointments partner or certified app. Anna answers the call, captures the details and notifies you; you add the booking in Square Appointments yourself.
Does the AI add bookings to my Square Appointments calendar?
No. Anna can book to a Google Calendar you connect, or VantaWeb's built-in scheduling if you don't use a calendar app. She cannot see or change your Square Appointments schedule.
What does VantaWeb cost for Square Appointments users?
VantaWeb is pay per use: voice by the minute, texts by the segment and website chat by the message, with no plans and no overages. See the pricing page for the full list.
Does VantaWeb replace Square Appointments online booking?
No. Customers who book through Square Appointments online booking continue to do so. Anna only handles the phone, and nothing she does touches that flow.
Can the AI transfer calls to me?
Yes. You set the conditions, and Anna attempts a transfer to the number you choose. If you cannot take it, she captures the details and emails you.
How long does setup take?
Setup is configuring Anna for your services, providers, hours and rules, then test calls. Your go-live date is confirmed during onboarding. There is no connection to authorize because VantaWeb does not connect to Square Appointments.
Book a demo.
A VantaWeb team member walks you through how Anna handles your calls and scopes the setup for your trade.