missed calls
Missed calls cost jobs. The fix is answering them.
VantaWeb does not send missed-call text-backs and does not call missed callers back. Its approach is to answer inbound calls so fewer reach voicemail: Anna answers, captures the caller's details and emails you. If a call is not answered by anyone, nothing follows up automatically.
VantaWeb does not send missed-call text-backs. Anna answers inbound calls 24/7, captures the caller's details and emails you, so fewer calls reach voicemail in the first place.
What a missed call costs
of calls to small businesses were not answered by a person in a 2016 monitoring study of 85 businesses across 58 industries.
[Source: 411 Locals, 2016]
of U.S. consumers say phone calls are important for communicating with businesses.
[Source: TransUnion / Toluna, August 2024]
more likely to qualify a lead when a company responds within an hour than after, in a study of 1.25 million web leads.
[Source: Harvard Business Review, 2011]
What VantaWeb does about missed calls today
- Answers the call. With a receptionist number, Anna picks up calls you forward to her, 24/7.
- Captures the details. Name, number, address, what the caller needs and how urgent it is, using the questions you configure.
- Tells you. You get an emailed summary at the address our team sets up with you during onboarding, and the call is recorded in your VantaWeb dashboard.
- Books or transfers. She can book to a connected Google Calendar or VantaWeb's built-in scheduling, and can transfer an emergency to a number you choose.
What it does not do
- No automatic text message to a caller who hung up.
- No outbound callbacks.
- No writing into your CRM or field-service software.
Frequently asked questions
Does VantaWeb text back callers I miss?
No. VantaWeb does not send text messages to missed callers today. Anna answers the call itself, so there is less to recover.
Does Anna call missed callers back?
No. Anna handles inbound calls only and does not place outbound callbacks. If a call is not answered by anyone, nobody follows up automatically.
What happens to a call when I cannot pick up?
If you forward unanswered calls to your VantaWeb number, Anna answers, asks what the caller needs, and emails you the details. A true emergency can be transferred to a number you choose.
What do I need for phone answering?
Phone answering needs a dedicated receptionist number and is billed by the minute. Website chat needs no number. Your go-live date is confirmed during onboarding.
Answer the calls you are missing.
See how Anna answers, captures the details and emails you, then decide whether it fits your call volume.