comparison
VantaWeb vs MyAIFrontDesk for Service Businesses
MyAIFrontDesk (myaifrontdesk.com) now trades as Frontdesk, and its pricing page sells one bundle: voice, chat, texting, a CRM and automations in a single plan. That is a wider package than VantaWeb's, at a lower price. VantaWeb makes Anna, so VantaWeb sits in its own table below, separate from Frontdesk and unranked.
Short answer
Pick Frontdesk if you want a bundle with voice, chat, two-way texting and a CRM at $99 a month, plus a 7-day trial and 20+ languages. Pick VantaWeb if you want a plan built around chat and phone, and accept no CRM, no trial and no Spanish calls.
Frontdesk and VantaWeb, fact by fact
Frontdesk's column is its pricing page as read on 2026-10-18, after its change of name.
| Fact | Frontdesk (My AI Front Desk) |
|---|---|
| What it is | Business-in-a-Box: voice, chat, SMS, CRM and automations in one plan checked 2026-10-18 · myaifrontdesk.com/pricing |
| Published pricing | Business-in-a-Box $99/mo or $79/mo annual: 200 voice min, 100 chats, 400 SMS, 1,000 overage credits ($0.01 each; voice 25 credits/min); Partner/Enterprise custom checked 2026-10-18 · myaifrontdesk.com/pricing |
| Free trial | 7-day free trial checked 2026-10-18 · myaifrontdesk.com/pricing |
| Contract | No contracts, cancel anytime checked 2026-10-18 · myaifrontdesk.com/pricing |
| Setup | 'Setup in 5 minutes' checked 2026-10-18 · myaifrontdesk.com/pricing |
| Call transfer | Agent actions incl. transfer (2 of each on Business) checked 2026-10-18 · myaifrontdesk.com/pricing |
| Booking | Booking & appointments checked 2026-10-18 · myaifrontdesk.com/pricing |
| Integrations | Zapier; API on Enterprise checked 2026-10-18 · myaifrontdesk.com/pricing |
| Texting | 2-way SMS, 400/mo checked 2026-10-18 · myaifrontdesk.com/pricing |
| Languages | 20+ languages checked 2026-10-18 · myaifrontdesk.com/pricing |
| Recording and summaries | Call logs (last 200 on Business) checked 2026-10-18 · myaifrontdesk.com/pricing |
| Limits it states | Data retention last 200 logs on Business; 20 outbound calls/day cap checked 2026-10-18 · myaifrontdesk.com/pricing |
| Review sites (G2, Capterra) | G2: 4.8/5 (15); Capterra 'AI Front Desk': 0 reviews checked 2026-10-18 · g2.com/products/my-ai-front-desk/reviews capterra.com/p/10049449/AI-Front-Desk |
| Fact | VantaWeb |
|---|---|
| Published pricing | Pay per use: $0.41/min standard voice, $0.51/min premium, $0.09 per text segment, $0.04 per chat message, $45/mo per receptionist number. No overages. |
| Free trial | No self-serve free trial; request a demo before you subscribe. |
| Contract | No contract. One-time setup per location and per site. |
| Booking | Books into a Google Calendar you connect, or VantaWeb's built-in scheduling. |
| Integrations | None. VantaWeb has no connection to CRM or field-service software; Anna emails your team the call details. |
| Languages | Spanish in website chat only; Anna does not take Spanish calls. |
| Review sites (G2, Capterra) | No published customer reviews yet. |
What the Frontdesk bundle holds
The Business-in-a-Box plan is $99 a month on monthly billing, or $79 on annual. It includes 200 voice minutes, 100 chats and 400 texts. The page prices overage in credits: each credit is $0.01 and a voice minute uses 25 of them, which is $0.25 an extra minute by our arithmetic. The page also mentions 1,000 overage credits; check with Frontdesk whether those are included in the plan.
Three limits are on the same page: call logs keep the last 200, outbound calls are capped at 20 a day, and Partner and Enterprise plans are custom. None of them matters to a shop that mostly takes inbound calls, but the log limit matters to anyone who wants a month of history.
Who should pick which
Pick Frontdesk if
- You want a bundle. Voice, chat, texting, a CRM and automations are in one plan.
- You want to text callers. The plan includes two-way texting, 400 a month.
- You want to try it first. The page lists a 7-day free trial, no contract, and setup in 5 minutes.
- Your callers speak many languages. It lists 20+ languages.
- You want Zapier, or an API on the Enterprise plan.
Pick VantaWeb if
- You want voice priced by the minute: $0.41 a minute, with no included pool and no overages.
- You want an emergency path to your own team. For emergencies you define, Anna makes a cold transfer to your on-call number, with no qualifying questions first. For gas, carbon monoxide, fire, smoke or a person in danger she gives the 911 instruction and does not transfer.
- You want chat without a phone number. Website chat is $0.04 per message and needs no receptionist number.
- You can do without a CRM, texting both ways, a free trial, Zapier and Spanish calls. VantaWeb has none of them.
What VantaWeb does not do
- No humans sit behind Anna.
- Anna does not take Spanish calls.
- VantaWeb is not for healthcare use or PHI.
- VantaWeb has no CRM or field-service write-back.
- VantaWeb has no missed-call text-back.
Where the price lines cross
Frontdesk is a flat $99 bundle with 200 voice minutes, so VantaWeb costs less only at very low volume, and its overage is priced in credits, so confirm it with Frontdesk. The table shows both bills by voice minutes. The Frontdesk figures use our credit arithmetic above, so treat them as an estimate.
| Billed voice minutes a month | Frontdesk | VantaWeb (standard voice) |
|---|---|---|
| 100 | $99 | $86 |
| 200 | $99 | $127 |
| 1000 | $299 | $455 |
| 2000 | $549 | $865 |
| 3000 | $799 | $1,275 |
On these numbers the lines cross at about 132 voice minutes a month. Below that, VantaWeb costs less, because Frontdesk's $99 is a flat floor. Above it, Frontdesk costs less, because its extra minutes cost $0.25 against VantaWeb's $0.41, and its bundle also includes a CRM and automations.
Questions about MyAIFrontDesk
Is MyAIFrontDesk the same as Frontdesk?
Its pricing page, read on 2026-10-18, shows the product under the name Frontdesk, repositioned as a bundle of voice, chat, texting, a CRM and automations. The web address is still myaifrontdesk.com. We use both names on this page.
How much does Frontdesk cost?
Business-in-a-Box is $99 a month, or $79 on annual billing, with 200 voice minutes, 100 chats and 400 texts; overage credits are $0.01 each. Partner and Enterprise plans are custom. It lists a 7-day free trial and no contracts.
Does Frontdesk have a CRM?
The pricing page lists a CRM inside the bundle, with Zapier and an API on Enterprise. VantaWeb has no CRM and no connection to CRM or field-service software; Anna emails your team the call details and you enter them where you keep records.
Is Frontdesk cheaper than VantaWeb?
Above about 132 voice minutes a month, yes: $299 against $455 at 1,000 voice minutes on our estimate. Below that, VantaWeb is cheaper, because Frontdesk's $99 bundle is a flat floor.
How this page was checked
We read Frontdesk's pricing page on 2026-10-18; its G2 figure is as read that day and its Capterra listing had no reviews. We did not start the trial, call Frontdesk or test its product. The credit-to-dollar conversion is our arithmetic on its published rates and is labelled as such. Statements about VantaWeb describe what Anna does today. If Frontdesk's page has changed, it is right and this one is out of date.
Related reading
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